TERMS AND CONDITIONS
1. Service
Upon receipt of your order, we will produce samples for you to approve and confirm the details of your order in writing. This will include a detailed breakdown & cost of your order, delivery and outstanding balance due date.
At this point an agreement exists, your cheque will be banked and work will commence. Please see point 5 for delivery details.
Once your order is completed you will be contacted and asked for the balance of the order. Please refer to point 3 for payment details. Once you are satisfied that you have chosen the design for you, a 50% non-refundable deposit should be sent to
20 Craven Close,
Gomersal,
West Yorkshire,
BD19 4QZ.
along with a completed order form. Please see point 3 for deposit payment details.
2. Samples
You will be asked to carefully check, sign and return all samples to us or a fee maybe charged. You are responsible for checking all spellings and times as stated on the samples and making any necessary changes.
We regret that, where the final order meets the sample specification, no refunds can be given and you will be liable for the final invoice amount.
In the instance that the specifications of your order have not been met, please refer to point 9.
3. Price
A breakdown of price per product and a total cost of your order will be confirmed within the order agreement.
We reserve the right to adjust our prices from time to time. Any orders placed by you before any such change will not be affected.
4. Payment Details
For each order a deposit of 50% of the total order value will be required before any work commences.
Once an order is placed by you and accepted by us in writing, a binding contract exists between you and us. An agreement may be cancelled prior to this point without further obligation.
At present we can only accept payment by cheque or cash. Cheques should be made payable to "El Design". Cash should not be sent through the post.
5. Retention of title
The title to all goods shall not pass to you from us until your final payment is cleared.
6. Delivery
We will endeavour to ensure that the delivery date confirmed with you is achieved however due to circumstances beyond our control this may not be possible on every occasion. For the avoidance of doubt, time is not the essence of this agreement.
Where delays are expected we will notify you at the earliest convenience.
All items are sent first class by Royal Mail, unless you expressly instruct us to the contrary.
Once goods are despatched "El Design" accept no responsibility for loss or damage.
7. Copyright
All text, design and image within the "El Design" collections are subject to copyright and must not be reproduced or copied without our written consent.
8. Quality
Due to the nature of handmade goods there may be slight variations between products e.g. in colour. Also, as all our products are individually handmade they may vary slightly from samples or photographs. We recommend that clients carefully check the proofs before approving and returning them.
9. Refunds
Refunds will only be given where the product is found to be faulty or the specifications of your order have not been met. If this is the case we will do our best to rectify the situation before providing a refund.
We regret that in the event that your wedding is cancelled, no refunds can be given and you will be liable for the final invoice amount.
10. Safety
Products handmade by "El Design" are not suitable for handling by children under 5 years of age due to small parts, which may come loose and cause a choking hazard.
